J.D. Welch - User Experience Design

My resume


I synthesize the needs and goals of users, product managers, marketing and salespeople, user researchers, writers, localizers, developers and testers to ensure the best possible experience.

Interaction design and documentation

Prototyping and production

Technologies and tools

Other creative skills


Bachelor of Arts, cum laude, History of Art, Purchase College (May 2002). Focus on Neo-Dada and African art. Thesis project: "The Other Fab Four: Collaboration and Neo-Dada"


April 2011 – Now
User Experience Designer II
Microsoft, Redmond, WA

After deciding to join Microsoft as a full time employee, I continued work on System Center 2012 App Controller through to RTM and continue to work on minor bits of its mid-cycle release, slated for the end of CY12.

Last fall, I began work on a huge UX project; I can’t say too much about it, but the general idea is to deliver a unified experience across all of Microsoft’s server and enterprise management products, supporting the mission to "Cloud Optimize Every Business".

Most recently, I have been working on System Center 2012 Virtual Machine Manager, both contributing tactical design to a mid-cycle release, as well as envisioning fabric and infrastructure management for the future.

July 2009 – May 2011
User Experience Designer, Server and Management Studios
Microsoft (through User Research International), Redmond, WA

System Center 2012 App Controller is a self-service experience for managing distributed application services within hybrid public/private cloud environments. It has been demoed twice at Microsoft Management Summit and my work generated two patents.

I was the sole user experience designer on the project and was responsible for:

I also worked with a variety of teams— System Center Essentials, System Center Operations Manager, Customer Support, and Solution Accelerators— on smaller, tactical projects.

May 2008 – May 2009
Product Designer III, Management & Administration Experience (MAX)
Microsoft (through Aquent), Redmond, WA

Working with a team of designers, researchers, program managers and developers, I created and refined user experiences for many parts of Microsoft System Center products. For instance:

March 2007 – March 2008
User Interface Designer & Information Architect
WatchGuard, Seattle, WA

Lead visual and interaction design and information architecture for all areas of WatchGuard's website, I focused on streamlining & reducing content, revamping visuals & typography and creating reusable design & interaction patterns. Key accomplishments:

December 2006 – February 2007
Product Designer, Education Products Group
Microsoft (through FILTER), Redmond, WA

As lead designer on the Student Experience Client project, I drove the interaction and visual design of a modular, gadget-style project management, time tracking and research tool application for secondary and university students. Tasks:

July 2006 – November 2006
Product Designer, Customer Design Center
Microsoft (through FILTER), Redmond, WA

Working on Windows Live applications, most of my work centered on the Windows Live OneCare product providing interaction and visual design for point and major software releases, from minor tweaks to major new features. Notable accomplishments:

June 2005 – June 2006
Interactive Designer / Web Monkey
Copperfin, Bellevue, WA

As a hybrid designer/front-end developer, I worked on a variety of web projects for local and national clients. Interpreting FreeHand-designed layouts, creating original concepts, production, and webmaster tasks were all my responsibility. In addition, I contributed to the design and was responsible for the implementation of Copperfin's own portfolio website on the occasion of their name change and identity overhaul.

September 2004 – March 2005
Web & UI Designer/Developer
Coinstar, Bellevue, WA

My work with Coinstar consisted of assisting on interaction design, information architecture and production of the kiosk UI for a major software release and localizing Coinstar's website for several international markets. Highlights:

April 2002-May 2007
Art Director
League of Professional System Administrators

For this nonprofit system administration group, I designed and developed a branding system and related collateral artwork, working closely with volunteers, staff and vendors. Key accomplishments:

Fall 2000 –
Freelance Graphic Designer, Web Designer,
Front-End Web Developer

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